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Lost Your Card?

Please let us know! Please report lost or stolen cards to us immediately. We are here for you 24 hours-a-day, 7 days-a-week to make sure your account is protected if your card is lost or stolen. You can also order a replacement card when you call.

To report a lost or stolen ATM or Debit Card, please visit one of our PurposeBank or VisionBank offices, or call us using the following toll-free numbers:

PurposeBank: 888-393-0341

VisionBank: 800-574-8123

To report a card lost/stolen or to place a travel alert after business hours: 833-221-8760
To initiate a dispute for fraud or non- fraud transactions: 833-221-8761

Did you know?

Did you know you can immediately disable your lost or stolen debit card using the PurposeBank Bank Mobile App? Learn More